Shipping & Return Policy
1. Shipping Policy
TJR Logistics is committed to providing efficient and reliable shipping services for our clients across the GCC region. This policy outlines our shipping procedures, timeframes, and responsibilities.
2. Order Processing
Orders received before 2:00 PM GST will typically be processed the same business day. Orders received after 2:00 PM GST will be processed the following business day. Processing times may vary during peak seasons or promotional periods.
3. Shipping Methods and Timeframes
We offer the following shipping options:
- Standard Delivery: 2-4 business days within UAE, 5-7 business days for other GCC countries
- Express Delivery: 1-2 business days within UAE, 3-4 business days for other GCC countries
- Same-Day Delivery: Available for select areas in Dubai and Abu Dhabi for orders placed before 11:00 AM
Delivery timeframes are estimates and not guaranteed. Factors such as customs clearance, weather conditions, and local delivery circumstances may affect delivery times.
4. Shipping Rates
Shipping rates are calculated based on:
- Package dimensions and weight
- Delivery destination
- Selected shipping method
- Special handling requirements
Specific shipping rates are outlined in your service agreement or can be calculated through our client dashboard.
5. Return Policy for E-commerce Clients
TJR Logistics handles returns for our e-commerce clients according to their specific return policies. We offer the following return services:
- Return processing and documentation
- Quality inspection of returned items
- Reintegration of returned items into inventory
- Disposal of damaged or unsellable returns
6. Return Processing Timeframes
Return processing typically takes 1-3 business days from receipt at our warehouse. During peak seasons, this timeframe may extend to 3-5 business days.
7. Return Shipping Costs
Return shipping costs are determined by your specific service agreement and your company's return policy. TJR Logistics can facilitate free returns or customer-paid returns based on your preferences.
8. Damaged or Lost Items
TJR Logistics assumes responsibility for items damaged during storage or fulfillment processes within our facilities. For items damaged during transit, claims must be filed with the respective shipping carrier according to their policies.
9. Updates to This Policy
This Shipping & Return Policy may be updated periodically. Changes will be communicated to all active clients and will take effect 30 days after notification unless otherwise specified.
10. Contact Information
For questions regarding this Shipping & Return Policy, please contact our customer service team at shipping@tjrlogistics.com or call +971 54 717 6885.
